iCollectPRO runs municipalities, agencies, sole collectors, firms and corporates on the same infrastructure — each with its own tenant boundary, its own client entities and its own debt books.
A municipality tenant runs its own internal collectors against its own ratepayer book. There's no agency layer in between — the municipality is both the tenant and the sole client entity underneath it.
An agency tenant manages debt books on behalf of several client entities — each entity's debtors, cases and reports stay walled off from the others, even though they share the same agency login and billing relationship.
A sole collector or small practice runs one portfolio under one client entity — usually named “Own Portfolio” — with a trust account linked where the mandate requires one.
A registered firm coordinates several collectors and trust accounts across client mandates, with firm-level reporting sitting above the individual collector's own view of their book.
Corporate and enterprise debt portfolios are the platform's fourth planned category — commercial arrears and trade receivables books, run with custom limits, custom integrations and API access rather than the standard plan tiers.
