Terms of use

A summary of how the platform may be used.

This page orients you before onboarding. The signed Terms of Service issued at that stage, reviewed by qualified legal counsel, governs the relationship and takes precedence over this summary.

Summary

Use of the platform is limited to the tenant, client entities and users a subscription plan covers — access doesn't extend beyond what's licensed.
Each tenant's data belongs to that tenant. iCollectPRO does not sell tenant data or use it to train models without that tenant's separate written consent.
Subscription, usage and add-on fees follow the plan and billing terms agreed at onboarding, billed centrally by the platform rather than embedded in collections logic.
Access can be suspended for non-payment, breach of acceptable-use terms, or a security risk to other tenants; tenants are notified before suspension wherever practical.
Tenant lifecycle states (Prospect, Onboarding, Trial, Active, Suspended, Past Due, Cancelled, Archived) govern what a tenant can access at each stage.
This is a summary for orientation only. It is not legal advice, and a full, signed Terms of Service agreement issued at onboarding governs the relationship.

Terms at a glance

The commitments between iCollectPRO and each tenant.

Use

Acceptable use

The platform is for lawful debt recovery only. Harassment, unlawful contact and misuse of debtor data are prohibited.

Tenants

Tenant responsibilities

Tenants keep valid mandates, instruct the platform lawfully and manage their own users and credentials.

Billing

Plans and billing

Plans are billed monthly in advance, exclusive of VAT. Setup is free. Plan changes apply from the next billing cycle.

Data

Data ownership

Tenants own their debtor and portfolio data and can export it at any time, including at the end of the agreement.

Service

Availability and support

Service levels and support hours are set out in the service agreement for each plan.

Law

Liability and governing law

Liability is limited as set out in the agreement. South African law governs and disputes are resolved in South African courts.

Ending an agreement

Notice, exit and data return.

Termination

How an engagement closes

Notice period30 days written notice

Final exportDebt books, payments and activity history

Data deletionAfter export is confirmed, within 90 days

Summary only and subject to legal review. The signed service agreement prevails.

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